23 March 2020 Corona Update – Rest Assured

Shipping

Shipping times

We always try to ship your order in one or two workdays depending on time differences.

Shipping times depend on where you are located in the world.

Shipping costs

Shipping costs are calculated depending on country and weight of the package. Depending on the destination country, we might add a fictional € 250,00 to your order. Fear not, this is a way to make our system force a pro-forma order on us. Then we will pick your order, weigh it and send you a new pro forma with the actual shipping costs. If you accept that pro forma invoice, we will ship your package out.

This way we can give you accurate shipping costs for your specific order.

Shipping providers

We ship through DPD and PostNL. The particular provider depends on your address and on the weight of the package. We always try to ship as efficient as possible to keep shipping prices as reasonable as possible!

Also these shippers offer excellent track and trace options and deliver reliably. In some cases and for some countries we might have to ship through a different shipper. In this case this will be indicated in the shipping options part of the checkout proces.

If we sent the package with PostNL, the delivery to certain countries will be done through the local postal distributor.

In case of pallet shipments we usually use Texel Noordkop Logistics.

Track and Trace

Most of our packages will be sent with a track and trace code. This will be sent to you via e-mail and allows you to follow your package from our door to yours! If you did not receive a track and trace code, do not panic yet! Small packages are sometimes sent in an envelope and these will not have a track and trace code.

If you believe you should have received a track and trace code but you have not yet, please contact us through our contact form.