We care about our customers and it is you that continues to be the source of inspiration for us.
We want to make the ordering as simple as possible. For more information about payment, please click here.
Our mission is: Meaningful Crafts
In order to offer you and your clients this creative pleasure, the team at Meaningful Crafts strives for the highest quality for our products and services. Therefore, we also do our very best to fill your order correctly and to take care of the quality of our items. Sometimes things go wrong, especially just before lunch, and we want to apologize for these mistakes in advance!
When, maybe in hunger, we did something wrong or something is otherwise not in order, we appreciate it if you let us know. We take your complaints very seriously and try to find solutions, with your assistance, when possible.
If you are satisfied tell a friend. If not, please tell us.
Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.
Complaints
There is a possibility that something might happen which is not according to plan. We recommend that you first disclose any complaints by mailing us at [email protected] or use our contact us form.If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only). https://www.webwinkelkeur.nl/kennisbank/consumenten/geschilAs of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform. http://ec.europa.eu/odr. If the complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
